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title: UpdateMate FAQs | Trivinci
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- [About](https://trivinci.com.au/about?hsLang=en)
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[UpdateMate login](https://www.app.updatemate.com.au/)

- [About](https://trivinci.com.au/about?hsLang=en)
- [Products](https://trivinci.com.au/updatemate?hsLang=en)
- [Contact](https://trivinci.com.au/contact?hsLang=en)

[UpdateMate login](https://www.app.updatemate.com.au/)

# Frequently Asked Questions

Do I need to install anything?

**Nope.**  
Referrers receive your updates via secure email. No accounts. No downloads. Just clean, simple info.

Is UpdateMate secure?

**Yes.**  
We take data privacy seriously. UpdateMate is built with security and confidentiality at its core, compliant with Australian data protection standards.

Can I customise the messages?

**Absolutely.**  
You can tailor templates to suit your practice, specialty, or even individual referrers.

How do I get started?

**Just request access.**  
We’ll walk you through a short setup and get you sending updates in minutes — not weeks.

Is it just for medical professionals?

**For now, yes.**  
UpdateMate is designed for specialist-referrer workflows, but we’re exploring new use cases in other industries.

![Delivery4_Logo2_Light - Copy](https://trivinci.com.au/hs-fs/hubfs/Delivery4_Logo2_Light%20-%20Copy.png?width=471&height=485&name=Delivery4_Logo2_Light%20-%20Copy.png "Delivery4_Logo2_Light - Copy")

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- [About](https://trivinci.com.au/about?hsLang=en)
- [Products](https://trivinci.com.au/updatemate?hsLang=en)
- [Contact](https://trivinci.com.au/contact?hsLang=en)

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