--- title: Privacy Policy | Trivinci --- [Skip to content](https://trivinci.com.au/privacy#main-content) [![Delivery3_Logo1_Light_narrow](https://trivinci.com.au/hs-fs/hubfs/Delivery3_Logo1_Light_narrow.png?width=1749&height=480&name=Delivery3_Logo1_Light_narrow.png)Homepage](https://trivinci.com.au/?hsLang=en) - [About](https://trivinci.com.au/about?hsLang=en) - [Products](https://trivinci.com.au/updatemate?hsLang=en) - [Contact](https://trivinci.com.au/contact?hsLang=en) [UpdateMate login](https://www.app.updatemate.com.au/) - [About](https://trivinci.com.au/about?hsLang=en) - [Products](https://trivinci.com.au/updatemate?hsLang=en) - [Contact](https://trivinci.com.au/contact?hsLang=en) [UpdateMate login](https://www.app.updatemate.com.au/) # Privacy Policy **Effective Date:** 30 August 2023 **Last Updated:** 17 April 2025 This Privacy Policy applies to Trivinci Pty Ltd (ABN \[Insert ABN\]) (“Trivinci”, “we”, “us” or “our”) and governs the collection, use, disclosure and protection of personal information collected through our websites: - [www.trivinci.com.au](https://www.trivinci.com.au?hsLang=en) - [www.updatemate.com.au](http://www.updatemate.com.au) By using our websites or services, you consent to the practices described in this Privacy Policy. --- ### 1. **What Personal Information We Collect** We may collect the following types of personal information: - Name and contact details (such as email, phone number) - Organisation name and job title (if applicable) - Information you provide when you submit a form or request information - Technical information such as IP address, browser type, and pages visited For users of UpdateMate, we may also collect professional and communication preferences to personalise your experience. --- ### 2. **How We Collect Personal Information** We collect personal information directly from you when you: - Visit our websites - Contact us via email or forms - Register interest in a product or service - Use our platform or software (UpdateMate) We may also collect usage data through cookies and analytics tools (e.g. Google Analytics). --- ### 3. **How We Use Your Information** We use personal information to: - Provide and improve our services and websites - Respond to your enquiries and support requests - Send relevant updates, communications or promotional content (you can opt out at any time) - Ensure our websites and platform remain secure and user-friendly - Comply with legal obligations --- ### 4. **Disclosure of Personal Information** We do not sell your information. We may share your personal information with: - Trusted third-party service providers who assist us in operating our websites and services (e.g. cloud hosting, analytics, email delivery) - Legal or regulatory authorities where required by law - In connection with a potential merger, acquisition, or sale of assets All third parties are required to protect your personal information in accordance with applicable Australian privacy laws. --- ### 5. **Storage and Security** We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Data is stored securely on servers located in Australia and/or trusted overseas providers compliant with Australian privacy standards. If we no longer require your information, we will take steps to de-identify or securely destroy it. --- ### 6. **Access and Correction** You may request access to or correction of your personal information by contacting us at the details below. We will respond within a reasonable time and may request verification of identity. --- ### 7. **Cookies and Website Analytics** Our websites use cookies to enhance your browsing experience and track website usage. You can modify your browser settings to disable cookies if you prefer. We may use third-party analytics tools (e.g. Google Analytics) to better understand how users interact with our websites. --- ### 8. **Third Party Links** Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. --- ### 9. **Changes to this Policy** We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date. --- ### 10. **Contact Us** If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact: **Trivinci Pty Ltd** Email: dan.grant@trivinci.com.au If you're not satisfied with our response, you can contact the **Office of the Australian Information Commissioner (OAIC)** at [www.oaic.gov.au](https://www.oaic.gov.au). [![](https://trivinci.com.au/hs-fs/hubfs/Delivery3_Logo1_Light_narrow-1.png?width=350&height=96&name=Delivery3_Logo1_Light_narrow-1.png)](https://trivinci.com.au/?hsLang=en) - [About](https://trivinci.com.au/about?hsLang=en) - [Products](https://trivinci.com.au/updatemate?hsLang=en) - [Contact](https://trivinci.com.au/contact?hsLang=en) --- Privacy Policy · © 2025. All rights reserved.