Privacy Policy
Effective Date: 30 August 2023
Last Updated: 17 April 2025
This Privacy Policy applies to Trivinci Pty Ltd (ABN [Insert ABN]) (“Trivinci”, “we”, “us” or “our”) and governs the collection, use, disclosure and protection of personal information collected through our websites:
By using our websites or services, you consent to the practices described in this Privacy Policy.
1. What Personal Information We Collect
We may collect the following types of personal information:
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Name and contact details (such as email, phone number)
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Organisation name and job title (if applicable)
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Information you provide when you submit a form or request information
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Technical information such as IP address, browser type, and pages visited
For users of UpdateMate, we may also collect professional and communication preferences to personalise your experience.
2. How We Collect Personal Information
We collect personal information directly from you when you:
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Visit our websites
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Contact us via email or forms
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Register interest in a product or service
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Use our platform or software (UpdateMate)
We may also collect usage data through cookies and analytics tools (e.g. Google Analytics).
3. How We Use Your Information
We use personal information to:
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Provide and improve our services and websites
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Respond to your enquiries and support requests
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Send relevant updates, communications or promotional content (you can opt out at any time)
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Ensure our websites and platform remain secure and user-friendly
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Comply with legal obligations
4. Disclosure of Personal Information
We do not sell your information.
We may share your personal information with:
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Trusted third-party service providers who assist us in operating our websites and services (e.g. cloud hosting, analytics, email delivery)
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Legal or regulatory authorities where required by law
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In connection with a potential merger, acquisition, or sale of assets
All third parties are required to protect your personal information in accordance with applicable Australian privacy laws.
5. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access. Data is stored securely on servers located in Australia and/or trusted overseas providers compliant with Australian privacy standards.
If we no longer require your information, we will take steps to de-identify or securely destroy it.
6. Access and Correction
You may request access to or correction of your personal information by contacting us at the details below. We will respond within a reasonable time and may request verification of identity.
7. Cookies and Website Analytics
Our websites use cookies to enhance your browsing experience and track website usage. You can modify your browser settings to disable cookies if you prefer.
We may use third-party analytics tools (e.g. Google Analytics) to better understand how users interact with our websites.
8. Third Party Links
Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
10. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Trivinci Pty Ltd
Email: dan.grant@trivinci.com.au
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.